STORE POLICY
PLAYER REGISTRATION
All players must register and login to an account in order to participate in the game. It is free to create the account through our website or at our front service counter. The purpose of the account is to sign up for sessions, to get assigned equipment, and to keep track of your ranking in the games.
EXPLANATIONS
Our staff members will provide explanation of safety rules and demonstration of the equipment. All game modes will be explained on the field.
PERSONAL INFO
We may collect personal information during sign-up process through the use of the website. We respect your privacy and are committed to protect it under all/any circumstances.
INJURIES
If you are injured while on the premises, please seek immediate assistance from a Classified staff member.
MINIMUM REQUIREMENTS
We recommend a minimum age of 13 years old, and/or MUST be at least 5”2 tall for the safety of the participants and the equipment. Children under 12 may play in private sessions only. The minimum recommended age is 8.
CODE OF CONDUCT
We strive to uphold a safe, fun, family oriented environment. As such, we expect proper respectful conduct on the premises at all times. We will not tolerate disrespectful conduct towards our patrons, employees or property. Failure to adhere to this policy will result in expulsion from the premises.
SALES AND REFUNDS
No refunds! All sales are final.
-Failure to arrive for the scheduled time or cancellation of registration will result in forfeit of registration fee!
-Re-scheduling is allowed with a minimum 48 hours notice prior to the day and time of the game.
- Private bookings are subject to a ‘no-show’ fee
All prices are listed in Canadian dollars plus applicable tax.
WEAPONS
Weapons or other dangerous objects are strictly forbidden inside our facility and on our property.
GAME TIME
In general, public and private game sessions are 90 minutes long (including briefing and gearing up) We recommend players to arrive at least 15-20 minutes prior to their session for the check-in process. Players for the following sessions are expected to wait outside the debriefing room.
THEFT
Classified is not responsible for personal belongings left unattended on our premises. We are not liable for any lost, stolen, or damaged personal property.
IN-GAME ASSISTANCE
During the game, one staff member will be assigned to each team as a team leader to assist the players with any technical issues or safety concerns.
SUBSTANCE USE
No alcohol and drug use. Smoking is allowed only at the designated area outside the facility.
BOOKING
Customers can book/reserve public sessions over the phone or online. You may also book private game sessions to play with only your own group of people. Reservations for private game sessions can be booked at the front counter or by calling 403.903.9959. Booking public or private sessions require credit card information.
SAFETY
For your own safety, players are not allowed to run, to crawl, or to climb the structures inside the game field.
CANCELLATIONS
Any cancellations must be made 48 hours prior to the scheduled session time.
OPERATING HOURS
Opening times & closing times may vary - please check our online booking system for more accurate time for public session & private session, before visiting.We accept bookings all week from Monday to Sunday!